I ordered TRD wheels for my wife as a gift for her birthday and am so happy with not only the wheels but with the shipping speed and most of all TRDShop's customer service.
I needed to delay when the wheels would be shipped to me and emailed customer service. I got a reply from Will (from the Sales Dept) promptly and after I specified what I needed to be done, he took care of it right away! I'm blown away by not only how fast they got back to me but how well they were able to accommodate my order/shipping to my needs.
I highly recommend buying parts for you beloved Toyota here!
Just want let you know that after spending 30 yrs in retail I know good customer service. You provided great service hope this offsets some of the crap I know comes your way. Thanks again will recommend your site.
I just wanted to say I ordered a part from the TRDShop.com that Toyota themselves could not get for us, when I found the part it was at a reasonable cost, so I placed an order, The order shipped the same day (which I ordered 1.5 weeks before X-mas which shipping and orders on all other sites are delayed). The part arrived earlier and was in excellent condition! WE are beyond thrilled! I will definitely order from you guys in the future for any of our truck needs, this is what online shopping should be like!
Will: order received ok and when said - packaged great - no damage - now on wife's car - she's very pleased and they look great. Thanks for your help and continued persistence in trying to answer my questions. You are what people in retail should be all about. Will do business again with you. Thanks again.
PS: show your boss what a customer thinks.
First off I would like to thank you for running such a superb website. I was able to figure out what parts I needed, order them, and received them very quickly at great prices without any issues. Will emailed me promptly right after placing and order and replied to any questions I had right away. A+ website and A+ service. Keep up the good work guys! I hope your hard doesn't go unnoticed! I will continue to order my parts through this site from now on.
Thank you again.