Can’t say enough good things about trdshop. Will is great! This is what customer service is. I had ordered what I thought was the right part, but I was wrong. I put in my vin number and Will sent me an email with questions about the part. After a couple of emails back and forth we got on the same page and the correct part was sent to me. If you need Toyota parts then this is who you need to be dealing with.
I ordered TRD wheels for my wife as a gift for her birthday and am so happy with not only the wheels but with the shipping speed and most of all TRDShop's customer service.
I needed to delay when the wheels would be shipped to me and emailed customer service. I got a reply from Will (from the Sales Dept) promptly and after I specified what I needed to be done, he took care of it right away! I'm blown away by not only how fast they got back to me but how well they were able to accommodate my order/shipping to my needs.
I highly recommend buying parts for you beloved Toyota here!
Just want let you know that after spending 30 yrs in retail I know good customer service. You provided great service hope this offsets some of the crap I know comes your way. Thanks again will recommend your site.
I just wanted to say I ordered a part from the TRDShop.com that Toyota themselves could not get for us, when I found the part it was at a reasonable cost, so I placed an order, The order shipped the same day (which I ordered 1.5 weeks before X-mas which shipping and orders on all other sites are delayed). The part arrived earlier and was in excellent condition! WE are beyond thrilled! I will definitely order from you guys in the future for any of our truck needs, this is what online shopping should be like!
Will: order received ok and when said - packaged great - no damage - now on wife's car - she's very pleased and they look great. Thanks for your help and continued persistence in trying to answer my questions. You are what people in retail should be all about. Will do business again with you. Thanks again.
PS: show your boss what a customer thinks.